Privacy & Cookie Policy

Longevity Inc.Limited (trading as “Menopause Woman”,“We”, “our”, “us”) is committed to protecting and respecting your privacy.

This Privacy Policy explains how we intend to and will use the Data (as defined below) we collect about you on our website with URL www.menopausewoman.co.uk (“this Website”), how you can instruct us if you prefer to limit the use of your Data and the procedures that we have in place to safeguard your privacy. Menopause Woman has notified the Information Commissioner’s Office in the United Kingdom.

All Data collected by Menopause Woman will be processed in accordance with the UK laws on data protection, in line with the Eight Data Protection Principles (see Section 3 below) as laid out in the Data Protection Act 1998 (as amended) (“the Act”).

You should read this Privacy & Cookie Policy in its entirety as you will be required to accept the use of Cookies on this Website in order to use this Website.

The terms used in this Privacy & Cookie Policy will have the same meanings as ascribed by our Terms and Conditions.

Data Controller
For the purposes of the Act, Longevity Inc Limited trading as Menopause Woman is the data controller. Menopause Woman registered office is situated at 168 Bath Street, Glasgow, Scotland G2 4TP.

Data

“Data” includes:

i.Personal data (as defined in the Act and on this Website) of Customers comprising your first name, family name, e-mail address, address, phone number, demographics and details of your orders;

ii.Personal data of Users collected when Users contact Menopause Woman via this Website comprising social profile, the email address of contact of friend that has been referred by User or Customer;

iii. Sensitive personal data comprising special medical ailments of Users and Customers as submitted by the audience.

1.Use of Cookies on this Website

1.1 A Cookie is a temporary ID that is stored in a file on the computer of the User and/or Customer, to identify the User and/or Customer‘s future visits and certain data will be sent to the User and/or Customer’s computer by a web server that will record the User and/or Customer‘s actions on this Website. When you visit this Website again after the cookie is initiated, this Website will load certain pages according to the information stored in the cookie.

1.2 Every time the User and/or Customer start the User and/or Customer’s web browser, a browser session is started. A local session ID is therefore created by the web browser to communicate with web servers. These sessions are temporary, and the web server only remembers sessions for a certain amount of time. In the Global Configuration of a website, it may be configured as “Session Lifetime” variable under “Session Settings”.

1.3 Sessions are necessary to identify page requests. Therefore, where the session is stored would depend on the content management system that is employed in the development of a website.

1.4 As we use Cookies on this Website, you are required to Consent to the use of Cookies on this Website as COOKIES ARE INITIATED FROM THE POINT YOU BEGIN BROWSING THIS WEBSITE.  

1.5 We use Cookies in the following way on this Website:

1.5.1 Google Analytics: AS SOON AS YOU start your web browser, a browser session is started. A local session ID is therefore created by the web browser to communicate with web servers. These sessions are temporary, and the web server only remembers sessions for a certain amount of time. In the Global Configuration of a website, it may be configured as “Session Lifetime” variable under “Session Settings”.

1.5.2. Sessions are necessary to identify page requests. Therefore, where the session is stored would depend on the content management system that is employed in the development of a website.

1.5.3 We use Cookies on this Website for Google Analytics and third party cookies for delivering an improved shopping service, and personalised display of content and advertisements, as mentioned in Section 1 and throughout this document. You are required to Consent to the use of Google Analytics on this Website as these ARE INITIATED FROM THE POINT YOU BEGIN BROWSING THIS WEBSITE.

1.5.4. Google Analytics: AS SOON AS YOU start browsing this Website via a web browser or application Google servers will automatically record certain information as Google Analytics cookies would have already been loaded. These server logs may include information such as the User’s web request, the User’s interaction with a service, Internet Protocol address, browser type, browser language, the date and time of the User’s request, and one or more cookies that may uniquely identify your browser or Google in relation to the account that We hold with Google. Google Analytics generates four (4) Cookies on this Website. At no point do we collect personal data through this means and in any event Google collects statistical information. The Cookies are stored for a maximum of thirty (30) days, after which time, they become obsolete. See Google’s privacy policy for more information on how Google uses cookies.

1.6 With most web browsers it is possible to configure your Internet browser so that it can refuse new cookies, prompt you to accept a cookie or disable cookies altogether. How you do this will depend on the Internet browser used (for example Internet Explorer 8, Netscape, Firefox, Opera, Chrome). For example, if you click onto Privacy you may select from the following settings:

1.6.1. Block All Cookies: This setting blocks all cookies from all websites and you will not be able to read any cookies already on your computer;

1.6.1.1 High: This setting blocks all cookies from websites that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent;

1.6.1.2 Medium High: This setting blocks third party cookies that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent. It also blocks first party cookies that save information that can be used to contact you without your explicit consent.

1.6.1.3 Medium: This setting blocks third party cookies that do not have a compact privacy policy. It blocks cookies that save information that can be used to contact you without your explicit consent. It also restricts first party cookies that save information that can be used to contact you without your implicit consent;

1.6.1.4 Low: This setting blocks third-party cookies that do not have a compact privacy policy. It also restricts first party cookies that save information that can be used to contact you without your implicit consent.

1.6.2 Delete all Cookies

1.6.3 Allow all Cookies

1.6.4 Clear all Cookies when you close the browser

1.6.5 Open a ‘private browsing’ session

1.6.6 Install add-ons and plug-ins to extend browser functionality.

1.7 YOU WILL HAVE TO PROVIDE YOUR CONSENT AND ACCEPT THE USE OF COOKIES ON THIS WEBSITE OTHERWISE YOU WILL LOSE SOME FUNCTIONALITY OF THE WEBSITE.  BY REFUSING THE USE OF COOKIES ON THIS WEBSITE A CUSTOMER’S LOGIN DETAILS WILL NOT BE STORED AND THE CUSTOMER WILL HAVE TO ENTER THESE AGAIN BEFORE LOGGING IN. IF YOU DO NOT CONSENT TO THE USE OF COOKIES BY THIS WEBSITE, YOU CAN DISABLE COOKIES IN ACCORDANCE WITH SECTION 1.6 ABOVE.

1.8 For further details on cookies we recommend that you visit http://www.allaboutcookies.org.      

 

2. Information we may collect from you

2.1 Account Activity

2.1.1 When you initially visit this Website, the User may complete the Registration process to create an Account to become a Customer in order to purchase Products on this Website or provide shipping and delivery details at the time of placing an order. The User must complete the Registration process to create an Account.

2.1.2 During the Registration process we will collect your Data to create your Account or we will collect Data when you provide shipping and delivery details at the time of placing an order and we also require you to accept the Terms & Conditions and this Privacy & Cookie Policy.

2.1.3 During the Registration process on this Website, the User will be required to provide the following Data:

2.1.3.1 First name;

2.1.3.2 Family name;

2.1.3.3 Billing Address;

2.1.3.4 Separate Shipping Address (if applicable)

2.1.3.5 Phone number

2.1.3.6 E-mail address;

2.1.4 We may also exchange information with other companies and organisations for fraud protection and credit risk reduction.

2.1.5 We collect this Data for the purposes of:

2.1.5.1 Facilitating your use of this Website;

2.1.5.2 Personalising this Website;

2.1.5.3 Providing relevant Content;

2.1.5.4 Providing offers and promotions;

2.1.5.5 To comply with the law;  

2.1.5.6 Sending newsletters to the Customers;

2.1.5.7 Conducting market analysis and marketing;

2.1.5.8 Collecting Data also allows Menopause Woman  to keep a record of the Customers that are Registered on this Website and to protect the Customer’s Account from unauthorised access;

2.1.5.9 The Data the Customer provides to Menopause Woman will also be used by the Menopause Woman to communicate with the Customer with regards to the operation, maintenance, and functionality of this Website. The Customer must agree to receive marketing information after Registration.

2.1.6 Data may be shared with third party partners. Data will never be sold.

2.1.7 Data  collected by web servers and Cookies:

2.1.7.1 The web servers that serve this Website collect the IP address of Users who visit this Website, their site navigation information (page requested, time of request, browser type and server response) as well as the User name if the User has Registered to any restricted areas of this Website.

2.1.7.2 This information is regularly aggregated and de-identified so that the number of visits to this Website and its pages, the average time spent on this Website, bounce rate and other metrics can be measured and analysed in order to improve our product offerings and marketing approach and to improve this Website’s Content and functionality. This information will not be used to create individual User’s profiles. We will not track the individual navigation of Users, except in the very limited cases where a User faces navigation problems which require a technical intervention to correct the problem or to detect potential intrusions.

2.1.8 Data collected when sending an email to Menopause Woman:

2.1.8.1 You may want to send an email to us through this Website, for example using the ‘Contact’ page. By doing so, you will provide us with Data.

2.1.8.2 We will not use the Data you provide when sending us emails for purposes other than responding to your message, handling your query or your order, analysing your feedback and/or suggestions and for improving this Website, except website secured servers and computer systems, protected from outside intrusions.

2.1.9 Data will be stored on the Menopause Woman’s servers in a database for the duration of your Registration. After termination or an inactive Account the Data will be archived and kept for seven years. Prior to the seven-year period, Menopause Woman will send the Customer a notification to determine whether the Customer wishes to continue with the Account.

 

3. Data Protection Principles

For the avoidance of doubt, Menopause Woman will only use the Data in accordance with the Eight Data Protection Principles as listed below, and more detail can be found via the Information Commissioner’s Office:

3.1 Purpose limitation: Data will be processed and subsequently used or further communicated only for purposes described in this Privacy & Cookie Policy. Data will be collected from your computer during the Registration process as well as from the User providing shipping and delivery details and then securely transmitted to the database where the Data will be stored.  Data obtained from User’s browsing this Website will be stored on a UK Server hosted by Hostdime.com.

3.2 The password will be stored in an encrypted form, the e-mail will be stored in a password protected form.

3.3 Data quality and proportionality: Data will be accurate and, where necessary, kept up to date. The Data will be adequate, relevant and not excessive in relation to the purposes of this Website and for which it is transferred and processed. We intend to hold Data collected from Cookies for 30 days. Data collected on Registration on this Website will be held for as long as the purpose for which the Data were collected exists. The Data of Customers will be processed by a dedicated UK host with the serves in the UK. The Data will be managed by Hostdime.com, accessible by Hostdime.com & Adlantic Ltd. Infusionsoft is a data processor and there is a data processing agreement in place between Menopause Woman and Infusionsoft  see URL  https://www.infusionsoft.com/legal/data-protection-faq

3.4 Our General Counsel / Chief Privacy Officer works with our developers to make sure our features comply with applicable international spam and privacy laws.

3.5 We retain a law firm in the UK to consult on privacy law.

3.6 Transparency: You are provided with information in this Privacy & Cookie Policy to ensure fair processing.

3.7 Security and confidentiality: Technical and organisational security measures are taken by Menopause Woman  to ensure your security and confidentiality, including measures to prevent against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access, presented by the processing. Any person acting under the authority of Menopause Woman will not process the Data except on instructions from Menopause Woman. Our Privacy & Cookie Policy is monitored by TRUSTe and is compliant under Safe Harbor. Menopause Woman is a member of the ESPC, OTA and MAAWG.

3.8 Rights of access, rectification, deletion and objection: You may rectify, amend, or delete the Data where the Data is inaccurate or processed against these Principles.

3.9 Sensitive Data: Menopause Woman will be processing personal sensitive Data. By accepting the Terms and Conditions on this Website, the Customer expressly Consents to Menopause Woman processing such personal data.

3.10 Data is used for marketing purposes: Where Data are processed for the purposes of direct marketing, Menopause Woman has in place effective procedures allowing you the right at any time to “opt out” from having your Data used for such purposes. You may “opt out” on this Website:

3.10.1 Users may elect to disallow Cookies;

3.10.2 Users may contact us to establish whether we are processing their Data at shop@menopausewoman.com;

3.10.3 If you subscribe to MailChimp, you may unsubscribe from MailChimp when you receive a newsletter or promotional material from us.

3.11 Automated Decisions: For purposes of this Privacy & Cookie Policy “Automated Decision” shall mean a decision by Menopause Woman which produces legal effects concerning Customers or which may significantly affect Customers and which is based solely on automated processing of the Data. Menopause Woman shall not make any automated decisions concerning Customers, except when required by law.

3.12 Transferring Data outside the European Economic Area (“EEA”): We transfer Data outside the EEA:

3.12.1 In accordance with the terms of the data processing agreement between Menopause Woman and  Infusionsoft, as Infusionsoft  servers are located in the United States, we will transfer your Data outside the EEA.

 

4. Menopause Woman  Use and Disclosure

4.1 We may also collect and process the following Data about you:

4.1.1 If you contact us, we may keep a record of that correspondence;

4.1.2 We may also ask you  to  complete  surveys  that  we use  for  research  purposes, although you do not have to respond to them;

4.1.3 Details of any dealings you carry out through this Website and of the fulfillment of such dealings;

4.1.4. Details of your visits to this Website including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access. This helps Menopause Woman to develop this Website and the services from time to time. These statistics will not include information that can be used to identify you as an individual.

4.1.5 Information about your computer, including where available, your IP address, operating system and browser type, for system administration and to report aggregate information to our partners. These are statistical data about our Users and/or Customers’ browsing actions and patterns and do not identify any individual.

4.2 All communications of the Data submitted to Menopause Woman by the Customer shall be encrypted by Comodo Group (HTTPS) (Comodo) until the Data arrive in the database and stored on servers located in the United Kingdom. Access to these servers can only be gained through an encrypted password.

4.3 All Customers of this Website may receive information in relation to this Website by ‘opting in’ during the Registration process. If the Customer would rather not receive this information, promotions and newsletters, after Registration the Customer can cancel this by contacting Menopause Woman at shop@menopauseWoman.com. We may disclose the Data to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

4.4 We may disclose the Data to third parties:

4.4.1 In the event that we sell or buy any business or assets, in which case we may disclose the Data to the prospective seller or buyer of such business or assets;

4.4.2 If Menopause Woman or substantially all of its assets are acquired by a third party, in which case the Data held by Menopause Woman about its Customers will be one of the transferred assets;

4.4.3 There might be times when we may be required to share the Data with third parties.

4.4.4 If we are under a duty to disclose or share the Data in order to comply with any legal obligation, or in order to enforce or apply our Terms & Conditions and other agreements Compliance with law.

4.4.5 We may also exchange Data with other companies and organisations for fraud protection and credit risk reduction.

4.4.6 We will not sell or rent the Data to others.

4.4.7 We transfer Data (personal data) about you to other companies or people where you may be identifiable from the Data:-

4.4.7.1 To agents of Menopause Woman, professional advisers, strategic partners, survey and research organisations, and other individuals and organisations that we employ or work with to perform functions in certain situations on our behalf. Examples of these functions include sending postal mail, faxes and email, handling credit card transactions, providing services, and following up on enquiries (including by phone, email, post or fax). These agents have access to the Data required to perform their functions, but may not use the Data for any other purpose. This may also in certain circumstances involve the transfer of your Data outside the EEA.

4.4.7.2 To Adlantic Ltd, our marketing agency, for the purpose of marketing and remarketing the Data.

4.4.7.3 To Google display network:

4.4.7.3.1 To agents of Menopause Woman, professional advisers, strategic partners, survey and research organisations, and other individuals and organisations that we employ or work with to perform functions in certain situations on our behalf. Examples of these functions include sending postal mail, faxes and email, handling credit card transactions, providing services, and following up on enquiries (including by phone, email, post or fax). These agents have access to the Data required to perform their functions, but may not use the Data for any other purpose. This may also in certain circumstances involve the transfer of your Data outside the EEA.

4.4.7.3.2 To Adlantic Ltd, our marketing agency, for the purpose of marketing and remarketing the Data.

4.4.7.3.3 To Google display network:

4.4.7.3.4 To Google search channels

4.4.7.3.5 To YouTube channels

4.4.7.3.6 Social media channels:

4.4.7.3.6.1 To protect the rights, property, or safety of Menopause Woman, our Customers, or others.

4.4.8 To protect the rights, property, or safety of Menopause Woman, our Customers, or others

 

5. Third Party Advertisements and Google Analytics  

5.1 No advertisers will be allowed to advertise directly on this Website.

5.2 We have partnered with third party product suppliers and the information pertaining to these third party product suppliers will be displayed on this Website, in the form of advertisements linking to internal pages on this Website.

5.3 Subject to Section 1 above, in relation to the use of Cookies, other companies called “third-party ad servers” or “ad networks” may serve advertisements within this Website. These third parties may use technology to send, directly to your web browser, the advertisements and links that appear on this Website. They will automatically receive your IP address and when this happens they may employ other technologies such as Cookies to measure the effectiveness and/or personalise the advertisements or capture information about website usage. Any data received from a third party ad server in relation to your Account will be handled in accordance with this Privacy Policy.

5.4 Google has developed a browser add-on to allow Users to opt-out of Google Analytics across all websites which use this analytics product https://tools.google.com/dlpage/gaoptout.

5.5 Mozilla’s Do Not Track allow you to tell websites not to track you.

5.6 Internet Explorer has a feature called Tracking Protection Lists which allows you to import a list of websites you want to block.

 

6. Protecting Your Information

6.1 Where we have given you (or where you have chosen) a password which enables you to access certain parts of this Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6.2 Internet security is not absolute and the Menopause Woman cannot guarantee the security of the Data transmitted to this Website; any transmission is at your own risk. Once the Menopause Woman has received the Data, we will use strict procedures and security features to try to prevent unauthorised access.

 

7. Updating Personal Information

7.1 The Customer may update or correct information displayed in the Customer’s Account by accessing the Customer’s Account on this Website. The Customer may change the Customer’s password.

 

8. Access to information

8.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

 

9. User and/or Customer’s Consent

9.1 By submitting your Data you consent to the use of the Data as set out in this Privacy & Cookie Policy and as set out in the Terms & Conditions. If we change our Privacy & Cookie Policy we will post the changes on this page, and may place notices on other pages of this Website, so that you may be kept informed of the Data we collect and how we use the Data at all times. Continued use of the Website will signify that you agree to any such changes.

9.2 Apart from the situations arising under clauses 3.11 and 4.4.7 above, you will receive notice from us before your Data are disclosed to third parties and you will have the opportunity to opt-out.

9.3 We do not directly transfer Data to countries outside the EEA that do not have similar protection in place regarding the Data and the use as set out in this Privacy & Cookie Policy. By submitting the Data, you consent to the transfer of the Data and agree that Menopause Woman will not be held liable for any loss, damage, and inconvenience suffered as a result of such transfers of Data.

 

This Privacy & Cookie Policy was last updated March 2017